FAQ
We've put together answers to the questions we get asked most often. If there's something we haven't covered, please drop us an email hello@creabags.shop
You are able to track your order through your email confirmation email or via our tracking page.
Please contact us at support@creabags.shop or via our contact page. We’ll either resend a new order or give you a full refund if preferred.
Processing Time: All orders will be processed within 1-3 business day.
Shipping Time: Once processed, your order will be shipped via an environmentally friendly carrier that offsets carbon emissions.
USA: 3 - 7 business days
UK: 4 - 8 business days
Canada: 7 - 12 business days
Australia: 7 - 12 business days
Europe: 7 - 12 business days
Other countries: 12 - 20 business days
We have partnered with a delivery service that offers CO2-neutral shipping. We feel it is part of our duty to think about the environment. Slower delivery means 30% less carbon offset. To compensate for the waiting time, we offer free shipping on all orders - all year round.
Please note that these are estimated delivery times and may vary based on your location. While we'll do our best to get your order to you quickly, we cannot be held responsible for any delays caused by the carrier.
If you need your order sooner, please contact us and we'll do our best to accommodate your request.
Contact support@creabags.shop immediately or through our contact page. In some cases, we may be able to change the address for you if your order hasn't already been shipped.